Return Policy

You can return or exchange your item within 30 (thirty) calendar days from the day the Item is purchased. 

Only items having no signs of usage, with original undamaged packaging that where never assembled are eligible for return or exchange. 

The Item return procedure will begin with your electronic request for return or exchange of the Item submitted on this form:

https://www.magicalpuzzle.com/pages/customer-product-return-form

 

We will get back in touch with you by e-mail or other electronic contact to discuss the details and confirm the request for Item return/exchange.

The shipping expenses for the Item returned by the Customer to the Supplier are payable by the Customer. 

ASSEMBLED PRODUCT & BROKEN PARTS: 

Models that have been full or partially assembled  can not be returned.

If you have assembled the model and  have broken some parts in the process we will gladly offer you free replacement parts with free shipping that you can order here:

https://www.magicalpuzzle.com/pages/spare-parts